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Answers
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General Questions
- How often will I be billed?
You can choose to be billed monthly, quarterly (every three months), semi-anually (every six months) or anually.
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- Will you place advertisements on my site?
If yours is a paid account, we will not place any advertisements on your site.
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- Do I need to buy a domain name from you?
If you already have a domain name that yo have purchased elsewhere, then there is no need to purchase another one from us. You can use domain names bought elsewhere with our hosting. If you do not own a domain name, you can still opt to have your website hosted under a subdomain of Wynhost.com, such as yoursite.wynhost.com . Otherwise, you may need to purchase a domain name at http://domains.wynhost.com .
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- Can I use emails?
Yes. You can access your email through your Control Panel. We offer both POP3 accounts, which you can view/reply to via software such as Outlook Express, or WebMail; and Forwarding, which sends all email sent to that address to another mailbox. Please keep in mind that, although we don't restrict the number of email accounts that you can create, the storage space of each account is limited to the space in your account.
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- What control panel do you use, and what tools or features does it include?
Every hosting account comes with the features included with CPanel. For other features please see the Hosting Plans.
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- Do you host websites in languages other than English?
All languages are welcome, so long as the site complies with our Terms and Conditions.
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- Can I use databases?
If you have purchased a MySQL database, you can manage it from the phpMyAdmin module of your Control Panel.
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- Do you provide a cgi-bin?
Yes. CGI-BINs are provided with every hosting account. You can run your own CGI or Perl scripts on your website by putting them in your personal cgi-bin directory.
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- Do you support PHP?
Yes we do, and latest versions are installed every so often.
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- Do you suppor ASP or ASP.NET?
Unfortunately, we currently only provide Linux hosting, which is not configured by default to run ASP scripts. We recommend that you try looking for Windows-based hosting for ASP scripts.
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- Do you have anonymous FTP?
No. Unfortunately this option slows down servers and makes it easier to attack.
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- Do you provide shell access?
We do provide shell access, but on a very limited basis. If you need shell access, you will need to contact us with your reason for needing shell and we will activate it for you for a limited period of time. This limited shell access is for security purposes, to help limit the chances of the server being exploited through SSH.
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- Do you own your own servers?
Yes, we do, but only for Singapore-based hosting. Our US-based hosting is provided by Skyedutrend.com, which has its Linux servers based in the Hurricane Electric (HE.NET) datacentre in Fremont, San Francisco, and EV1Servers.net datacentre in Houston, Texas, USA.
Processor: 2.4GHz Intel(R) Pentium(R) 4 CPU
Memory: 1GB RAM.
Our Singapore-based server is located with SingTel EXPAN and has the following specs:
Processor: 2.8C GHz Intel Pentium 4 CPU
Memory: 2x 512MB RAM
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- Do you have any uptime guarantee?
No, we do not. However, SiteUptime, a third-party monitor, shows our average uptime to be about 99%. We do not claim uptime higher than what we are able to deliver.
View uptime statistics for Singtel EXPAN Singapore-based server
View uptime statistics for HE.NET US-based server
View uptime statistics for EV1Servers.net US-based server
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- Do you provide phone support?
Unfortunately, we don't provide phone support at this current time. However, you can contact us through any of the channels list on our contact page.
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- Do you offer a money back guarantee?
We offer a 7-day money-back guarantee only for our reseller accounts, as we already offer a 7-day trial account upon request for our shared hosting. If you are unsatisfied with our service, please send an email to support@wynhost.com stating why you are unsatisfied. We will review requests for refunds case by case and most of the time, if we find your reasons valid, we will give full refunds.
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- What should I do if I want to cancel my account?
You should inform us at least two weeks in advance if you are planning to cancel your account with us. We will then only bill you for the current billing cycle. Your account will remain active until the end of the billing cycle unless you specify otherwise.
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- What do I do if I can't find my question here?
Contact us via our support forums or email sales@wynhost.com .
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Technical Questions
- Can I run cgi scripts outside the cgi-bin?
No, cgi scripts must be kept in the cgi-bin directory.
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- Where is Perl?
Perl is located at: /usr/bin/perl
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- Where is SENDMAIL?
SENDMAIL is located at: /usr/sbin/sendmail
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- Why can't I get to my website or account?
1. If you can access your website by its IP address but not the domain name, your name probably has not propagated yet. It can take up to 72 hours for your domain name information to be updated in the name servers.
2. Another possibility is that there may be a problem with a router or your ISP. Contact your ISP or wait for them to solve the issue.
3. If you have already uploaded your files but cannot see them, make sure you uploaded them to "public_html".
4. If you are still unable to access your website or account, contact us via our helpdesk, support forums or email (support@wynhost.com) immediately.
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- What can I do if I am about to go over my disk space?
There are several options if you are about to go over on your disk space:
1. Delete old emails
2. Delete files - Remove any old web pages, which are out-of-date and unused.
3. Upgrade your plan - If you run the risk of going over your disk space every month, it may be time to upgrade your web hosting plan using our Custom Addons.
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- Why can't I get my e-mail?
1. If you can access your website by its IP address but not the domain name, your name probably has not propagated yet. You cannot get email sent to an IP address. It can take up to 72 hours for your domain name information to be updated in the name servers.
2. There may be a problem with a router or your ISP. Contact your ISP or wait for them to solve the issue.
3. Your account could also be over its quota limit. For example, if you're allowed 100MB of space and you are using 100MB and above, then you cannot take up any more. You may need to upgrade your account if you think your storage is going to be greater than the allowed quota limit of your plan.
4. You account has been suspended, or de-activated - please contact us immediately.
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- Why can't I see my .htaccess file?
Your .htaccess file is a hidden file. Many FTP programs do not automatically show hidden files, only ".htm", ".shtml", etc. Your File Manager, is configured to show hidden files.
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- How do I setup third level domains (subdomains) like file.mydomain.com?
Firstly, subdomains must be enabled. Then, in CPanel click domain management and you are guided from then on.
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